Welcome to the Loan Servicing Department. As a loan customer, you may have questions regarding your existing loan being serviced by Franklin Federal Savings Bank. Please feel free to contact your loan servicing team.
Payoff Administrator for Residential and Commercial
provides payoff information and instructions for all portfolio loans serviced by the Bank.
804.967.7016, ext. 2276
Email
Payoff Administrator for Construction
provides payoff information and instructions for all construction loans serviced by the Bank.
804.967.7016, ext. 2281
Email
Real Estate Tax Administrator
responsible for the timely payment of all real estate taxes and for the release of all recorded loan documents.
804.967.7016 ext. 2239
Email
Escrow Analysis Administrator
responsible for annual escrow accounting. All questions that pertain to your yearly escrow analysis should be directed to this administrator.
804.967.7016, ext. 2239
Email
Hazard Insurance Administrator
responsible for the timely payment of all insurance premiums paid by Franklin Federal Savings Bank. All questions that pertain to a hazard or homeowners insurance policy should be directed to this administrator.
804.967.7016, ext. 2294
Email
Collections Officer
responsible for collecting all past due loan payments. All questions that pertain to a delinquent loan payment should be directed to this officer.
804.967.7021
Email
