Personal Information Privacy Protection Policy

At Franklin Federal, protecting the privacy of your personal information is a significant responsibility of every employee. We value your business and the trust you put in us. Information provided to us in conjunction with the opening of a savings account or in obtaining one of our loan products is kept confidential. In order to ensure that customer information remains confidential, we have developed the following "PRINCIPLES OF PRIVACY." We use these principles to guide us in dealing with customer information. In addition to these principles, we have also outlined below how to communicate with us when you have a question about your Franklin Federal account.

Franklin Federal's Principles of Privacy Franklin Federal recognizes and respects our customers' expectation that their privacy will be protected. Franklin Federal collects and uses only that information about customers needed for legitimate business purposes. Franklin Federal strives to maintain information about our customers that is both accurate and complete. Franklin Federal collects information provided by our customers when applying for a savings account or loan, gathered from transactions with us, and obtained from other authorized sources, such as credit bureaus. All information collected and stored by us is used for specific business purposes, such as administering customer accounts, complying with state and federal banking regulations, protecting against fraud, and developing a better understanding of our customers' financial needs in order to provide improved products and services. Franklin Federal does not disclose non-public personal information about our current or former customers to any nonaffiliated third-party, except as permitted by law or authorized by our customers. Franklin Federal may disclose information about our customers, such as name, address and transactional experience with us, to our financial services provider affiliate, Franklin Financial Center, in order to advise our customers about insurance and investment products and services. Franklin Federal may also disclose all of the customer information we collect, as described herein, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. Franklin Federal requires outside parties who process information about our customers to abide by "Franklin Federal's Principles of Privacy." Franklin Federal understands that the protection of our customers' non-public personal information is of the utmost importance. Guarding our customers' privacy is our obligation. Franklin Federal maintains strict procedures and policies to safeguard customer privacy. We restrict employee access to customer information to only those who have a business reason to know such information, and we educate our employees about the importance of confidentiality and customer privacy. Communication with Franklin Federal To protect your privacy, we cannot accept communications from anyone claiming to represent you, unless they have your specific written authorization, are in possession of a "Power of Attorney," or are otherwise authorized by law to represent you. In accordance with these precepts and our "Principles of Privacy," Association personnel will not release non-public personal information, either orally or in writing, except as permitted by law or as authorized by our customers. Association personnel will give a customer general account information about his or her account if the customer can provide proper identification. In order to ensure that customer information is not inadvertently released to the wrong person, customers are required to provide proper identification before Association personnel will discuss account information. Currently the Association requires customers to provide their account number before Association personnel are allowed to provide anything other than general information. Information that is general in nature, such as policies and procedures, and not specific to an account may be provided without a valid account number. In order to protect your privacy, information provided by telephone will be general in nature. This information will be limited to general account information, such as account balance, status, interest or escrow reporting, etc. Association personnel will not release a customer's account number over the telephone. They also will not release over the telephone any information pertaining to a customer's financial status or other personal information such as that which would be provided to obtain a mortgage loan or to open a savings account. Customers are strongly urged to keep their account numbers confidential. It is important that this information be kept in a safe place to prevent unauthorized access to the account. As with all policies, Franklin Federal reserves the right to modify this Personal Information Privacy Protection Policy in the future. Members will be notified prior to any change in this policy. If you, as a customer of Franklin Federal, have any questions about the privacy of information you have provided us, please call (804) 967-7000, or write to us at P.O. Box 5310, Glen Allen, Virginia 23058. NOTICE: IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.